FAQs

MY ORDER / ENQUIRY

How do I place an order for a cake or dessert?

Please fill in a form over on our Contact page, or email us at info@prismbakes.co.uk.

Be sure to provide details of what you’re looking for, as well as any dietary information.

For bespoke orders, do let us know of the occasion, design, flavour and the number of servings.

How much notice do you require for a cake order?

In general, we require at least 10 days’ notice for cakes and cupcakes. One week for cookies and treats.

What if I need a cake at short notice?

If you need a cake at short notice, contact us! We will aim to get back to you ASAP, and you may just be in luck!

How do I know my order is confirmed?

We will get back to you with a confirmation email and an invoice which will need to be paid before delivery/collection. Payment is via bank transfer after you have received a confirmation.

What is your minimum order amount?

Cupcakes – 12
Cookies – 6
Chocolate Tiffin - 10

I need to cancel my order – what should I do?

Please contact us as soon as your plans have changed. Contact us via email at info@prismbakes.co.uk and we will see what we can do. We normally cannot offer a refund for last minute changes.

How do I store my cake after collection?

When collecting your cake, it must be kept on a flat surface/held upright at all times. Prism Bakes does not take responsibility for the condition of the cake(s) once it has left our premises.

We recommend keeping your cake in a cool dry place*. Once you’ve cut the cake, keep it in an airtight container to ensure freshness.

*If your cake contains fresh cream/mascarpone, it must be kept in the fridge. When ready to serve, allow 15-20 minutes at room temperature before serving.

What do I do if I’m unhappy with my order?

Our aim is always to provide our customers with high quality products, but from time to time, things don’t go as planned. If you are unhappy with your purchase for any reason, please get in touch with us at info@prismbakes.co.uk.

DELIVERY / COLLECTION

Where are you located?

We are located in Harrow, Greater London (HA2). We are near to Harrow-on-the-Hill and South Harrow stations. We do not have a store front, cake collections are by appointment only.

Do you deliver?

Yes. We currently use an external delivery service who cover the whole of London and surrounding areas.

If you would like your bakes delivered, delivery charge will be calculated based on the delivery address.

Upon enquiry please let us know your location.

POSTAL ORDER BAKES

How long do the treats keep for?

Cookies stay fresh at room temperature for up to 5 days in an airtight container.
Or pop the cookies in the freezer in an airtight container or ziplock bag to keep until you’re ready to eat! They keep well in the freezer for up to 6 months. To thaw, simply allow them to come to room temperature before eating.
Chocolate tiffin stays fresh in the fridge for 10 days in an airtight container.

I want to send something as a gift, can I add a personal message?

Of course! We can include a complimentary handwritten note.

How much notice do you require for postal order bakes?

In general we require 1 weeks’ notice for all postal order bakes, and are usually dispatched on a Wednesday or Thursday.

I would like to gift someone a 'cookie subscription box' for 3 months. Is this possible?

Absolutely, Contact us to set up a cookie subscription gift.

Where do you deliver to?

Our Postal Bakes can be delivered all over the UK.

Can I choose what date I’d like my order to arrive?

If you'd like your order to arrive/be dispatched on a particular date, please specify upon enquiry.

We use 1st class 1-2 days delivery service.

*Please note we are unable to guarantee a delivery date as 1st class is not guaranteed to arrive on a specific date or time.

BESPOKE ORDERS / EVENTS

I want to purchase cookies/tiffin/cupcakes etc for an event, is this possible?

Absolutely, all products and flavours are available and can be to your unique specification and larger quantities. Contact us to discuss!

I can't find what I'm looking for, but have an idea in mind for a cake, can you help?

If you have something different in mind and would like to discuss, it is best to email us at info@prismbakes.co.uk.

Do you make fondant/novelty cakes?

We do not, but we can create a cake with a particular theme in mind.

I need a larger cake for a party, do you make any bigger cakes?

We are able to make larger cakes upon requests. Contact us to discuss.

DIETARY

What dietary requirements do you cater for?

All of our bakes are suitable for vegetarians, and halal friendly.
We are also able to provide items that are refined sugar free.

Do you offer gluten-free bakes?

Currently we are not able to cater to gluten-free or vegan diets, however this is something we are looking to expand to in the near future.

Do you offer vegan bakes?

Some of our cookies and cakes can be prepared with vegan ingredients upon special request. Please inform us upon enquiry.

I have a severe nut allergy, can I still order from you?

Unfortunately, none of our items are suitable for those with severe nut allergies as our kitchen is not nut-free. Be sure to check each product page for further information and feel free to contact us with any questions. Click here for all allergen info.

Delivery/Collection

Postal Order Bakes

Dietary

Bespoke Orders/Events