Terms & Conditions
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This website is owned and operated by Prism Bakes. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about our services, menu items, price listings and an online shop. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Sale of products
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
Allergens
While extra care and safety are always adhered to when handling allergens, please note we cannot guarantee that all of our products are 100% free from allergens (including dairy, eggs, soy, tree nuts, wheat, and others) as these products are also prepared in our kitchen. It is the customer’s responsibility to make Prism Bakes aware of any allergies prior to ordering.
Refunds and returns
As we are selling fresh items, we have a no refund policy on all food items. The only exception to this is if your item arrives damaged, in which case you can contact us for a replacement item or a partial/full refund.
To report a missing/damaged item, or get in touch about anything regarding your order, email us at info@prismbakes.co.uk.
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Our postal bakes are well wrapped and secured to ensure that they'll arrive to the recipient in the best possible condition. However, we have no control of the parcel once it's been dispatched so we cannot guarantee that it will be perfect upon arrival.
Orders subject to collection may be collected, free of charge, from Prism Bakes upon prior arrangements. We accept no responsibility for any damage sustained once an item has left our premises.
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Right to change and modify terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
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